Athenaeum Lodge Policies

Check In / Check Out
Unless an agreed arrangement has been made by both parties - (Guest and Proprietor)

You may check in from 13:00 hours onwards.

You must check out by 10:30 hours the morning of departure.

You must check in no later than 22.30 hours.

We may ask you for an expected arrival time. If for any reason this changes we would, if possible, like to be informed. At arrival please inform us of any special circumstances where we may be of assistance.

Cancellations

Bookings must be cancelled 2 days in advance.
A credit card is required as a guarantee or company fax if an account is currently held with us. If the booking is not cancelled outside of the cancellation notice period, your credit card will be charged with the full amount of the booking.
A contract for reservation of accommodation at a guesthouse or hotel or similar establishment, whether in writing or not, imposes an obligation on the proprietor to hold accommodation at the disposal of the guest for the agreed period and on the guest to pay for the accommodation. If either party seeks to vary or cancel this contract this can only be done by mutual agreement or, in the absence of such an agreement, subject to liability to compensate the other party for any loss occasioned thereby. Cancellation of a booking by a guest without the consent of the proprietor, or failure to arrive on the due date for whatever reason, including illness, entitles the proprietor to claim compensation in accordance with the guesthouse or hotel Policy.

Payment
We accept most major cards including.

Mastercard

Switch

Visa

Sorry we do not accept American Express.

A 3% charge will apply on all card payments. Not applicable to payments by cheque or cash.

We are committed to protecting your privacy and take our responsibilities regarding the security of your credit card information very seriously. Your credit card data will be held no longer than 30 days after departure and then destroyed.

Other Information
We require certain information to allow us to process your booking and verbally notify you of the booking confirmation. Written confirmation is available upon request.

When you book, we need to know your name, house number and postcode, contactable telephone number, preferably a mobile number, as well as your credit or debit card number and expiry date.

We will also ask you for an expected arrival time. We will under certain circumstances require your full home or business address.

David & Jane Kewell - Athenaeum Lodge